Product Safety and Recall Policy

At Perosino Arredamenti, product safety is important. This Policy explains safety information for pet products, pet furniture, assembly, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.

Pet products should be used only for their intended purpose and with the intended animal species and size, unless the product page states otherwise. Do not exceed stated weight limits. Do not modify, cut, drill, overload, or misuse pet products or pet furniture.

2. Assembly Safety

Some products, such as pet furniture, cat trees, cages, enclosures, and play structures, may require assembly. Customers are responsible for following assembly instructions carefully.

Improper assembly may cause instability, product damage, injury to pets or people, or property damage.

For large or heavy pet furniture and enclosures, we recommend assembly by two adults or by a qualified professional where appropriate.

3. Stability and Secure Placement

Certain pet products, including tall cat trees, large cages, aviaries, aquariums, shelving-style pet furniture, and stacked enclosures, may present a tip-over, collapse, or escape risk if not properly assembled and secured.

If anti-tip hardware, wall anchoring hardware, or floor-fixing hardware is included, it should be installed according to the instructions.

Keep children away from unsecured pet furniture and enclosures. Do not allow children to climb, hang, or play on pet furniture. Place heavier items on lower levels. Do not place heavy objects on pet furniture unless the product is designed for that purpose.

4. Children, Pets, and Household Safety

Customers should keep small parts, hardware, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after assembly.

Some pet products contain small parts, cords, straps, or materials that may pose a choking, entanglement, or ingestion risk. Supervise pets during use and remove or repair damaged products promptly. Pet food, treats, and chews should be given in appropriate sizes and quantities for the animal.

5. Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

Keep pet food, treats, and hygiene-sensitive pet products stored according to the instructions on the packaging, and check expiration dates before use.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@perosinoarredamenti.com or +39 011 726013.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@perosinoarredamenti.com.